Shipping policy
Thank you for shopping with NATALIE MELVIN. As a dedicated United States online store focusing on various styles of bag products, we adhere to standardized order processing and rigorous logistics management. We strive to ensure every bag order is professionally inspected, carefully packaged and delivered to customers safely within a reasonable shipping cycle.
1. Order Processing Time
All successfully confirmed and fully paid bag orders will complete internal verification, quality inspection and sealed packaging within 1 to 7 business days. Our warehouse processing operations are only available on working days and do not include weekends and U.S. official public holidays.
During large-scale promotional events and peak shopping periods with surging order volume, standard processing schedules may be slightly extended. We will send prompt email notifications to all customers once significant order delays occur, ensuring full transparency of order progress.
2. Shipping Rates and Delivery Estimates
We provide exclusive standard shipping service for all orders, with an estimated delivery cycle of 15 business days after warehouse dispatch. This delivery period is only a reference standard. Actual parcel arrival time may be affected by logistics carrier delays, cross-border customs clearance efficiency, severe weather, regional logistics restrictions and holiday service suspensions.
3. Shipment Confirmation and Order Tracking
After your bag order completes all pre-delivery inspection procedures and is officially dispatched, you will receive an automated shipment confirmation email containing your unique tracking number and official logistics carrier information.
Logistics tracking data will be updated and available for real-time online inquiry within 24 to 48 hours after the carrier picks up the package. Short-term system synchronization delays are normal in logistics operations. You can contact our customer service team for manual checking if tracking information fails to update beyond the time limit.
4. Incorrect Address Disclaimer
Customers are required to fill in accurate, complete and deliverable shipping addresses, valid zip codes and active contact information during order settlement. Please verify all delivery details carefully before completing payment to avoid logistics exceptions.
NATALIE MELVIN assumes no liability for misdelivery, delivery failure or package loss caused by wrong, missing or invalid address information provided by customers. Any packages returned to our warehouse due to address errors will require customers to independently bear all reshipping fees, and the original shipping cost is non-refundable.
5. Lost or Damaged Packages
If your package is verified lost during transit, please submit a parcel loss investigation application to our customer support team within 5 calendar days after the scheduled delivery date. We will fully cooperate with logistics providers to trace the parcel and deliver a targeted solution as soon as possible.
Long-distance transportation may cause unavoidable extrusion, surface scratches or accessory loosening to bag products. If you receive damaged or defective merchandise, please contact our after-sales team within 24 hours of receipt. You need to provide clear photos of both the outer packaging and damaged product parts as valid verification evidence for our official review and processing.
6. Bag Care and Usage Notice
Every bag product in our store is made of diverse premium materials such as genuine leather, canvas and synthetic fiber, with exclusive material-matched care guidelines attached. We recommend all customers follow official instructions for daily use, storage and routine maintenance to protect product texture and extend service life.
Any product damage, fading, deformation and structural failure caused by improper cleaning, unsuitable storage environment, unauthorized modification or artificial misuse are classified as man-made damage. Our store will not undertake any after-sales compensation or maintenance responsibilities for non-quality-related product damage.
7. International Shipping and Customs Notice
All cross-border international shipments may be subject to import duties, customs clearance fees and other tax charges in accordance with the local trade policies and commodity supervision rules of the destination country.
All customs-related expenses incurred during international logistics are solely borne by the customer. Product prices and shipping fees charged by our store do not include any customs and import taxes. We are not responsible for package detention, forced return or disposal caused by unpaid customs fees or violation of local import regulations.
8. Contact Information
If you have any questions, doubts or consultation needs regarding our shipping policy, logistics progress and delivery services, please reach out to our official customer service team via the following channels:
Trade Name: NATALIE MELVIN
Phone Number: +1 (312) 842-5019
Email: contact@davidpaws.shop
Physical Address: 4134 Wolfe Dr, Macclenny Florida 32063, United States